Guest FAQ

Have more questions? Contact Us Here

1. What is a crew house?
A crew house is a fully furnished house that is ideal for networking. Depending on the house, there are 2-4 bedrooms with 1-2 bathrooms. We offer shared rooms - 2 twins per room sleeping only 2 people. Our crew houses are located in the general area of US1 and 17th Street-near Maritime Schools, Crew Agencies and Marinas. They have shared living areas and fully equipped kitchens. Every crew house has free Wi-Fi, Linens provided, and Cable or Satellite TV. Laundry facilities located at all of our crew houses.
Island Breeze Experience: The Island Breeze complex sleeps 24 people (6 per house) so large gatherings, and noise: music, get-togethers and BBQ cookouts happen all the time. If you are studying and need a quiet space, we DO NOT recommend shared housing. Please consider booking a private apartment.
2. Are the crew houses and bedrooms co-ed?
Yes, the crew houses are co-ed/mixed gender and so are the bedrooms and bathrooms.
3. Are the crew houses cleaned?
Yes, the crew houses are cleaned every week. The housekeeping team cleans the common living areas (living room, bathrooms, dining room, kitchen and patio) and replenishes supplies - toilet paper, paper towels, soap and trash bags. The team is focused on keeping the crew house clean not cleaning up after tenants.
4. Will I lose my bed if I book for 1 week and need to extend?
The bed/private room are no longer available indefinitely. We will extend your stay if possible with 72 hours’ notice of your plan to extend. Keep in touch with the office.
5. Can I select my crew house?
No. Since we have a variety of  Crew houses, wee assign the crew house you are placed in. Guests cannot request a crew house. The day of  arrival, we will let you know which crew house you have been placed at.
6. What is the difference between a crew house and a house for crew?
A crew house is typically set up for individual crew members coming in for school or work where each bed is rented by the week. A house for crew is a private house (2, 3 or 4 bedrooms) for rent as a whole for one crew coming in all on one boat.
7. What is the difference between a studio and efficiency?
Efficiency apartments, also called bachelor apartments, are usually small and feature a combined living and sleeping space. Most efficiency apartments are one room with an attached bathroom. Efficiencies have a kitchenette area within the living area. A wall of appliances and counter space is provided. The appliances are often smaller than usual, such as a half fridge, a one or two burner stove and a small sink with a small counter area and are more for heating food than cooking full meals.
Studio apartments are not always small, but are always one room that combines the living and sleeping spaces. Studios will also have a kitchenette area within the living area. Some studios offer full kitchens. They feature an attached bathroom and kitchen with full size appliances.
8. What size options do you offer?
We offer shared crew housing and private rooms in a shared crew house. Moving away from crew houses, we offer: efficiencies, studios, 1 bedroom apartments through 4 bedroom houses. Amenities will vary depending on the property.
9. What is the minimum stay required?
1 Week/ 7 days
10. If I need to stay longer than expected what do I do?
Call or email the office and let us know with as much notice as possible. If we are able to, we will extend your stay
11. What is the refund/cancellation policy?
In the event of a cancellation or early departure on a one (1) month booking, we will charge you the higher weekly rate for at least the first three (3) weeks of your month and refund the balance. On weekly rates the 1st week is non-refundable
12. When is my rent due?
Rent runs week-to-week or month-to-month. If you move in on a Tuesday, then your next rent payment is due on Tuesday. If you moved in on the 17th of a month, then you next payment is due on the 17th of the following month.
13. How do I pay my rent?
Rent can be paid using cash, credit card, debit card, business check or bank transfer. We have a drop box at the office front door where rent can be dropped off after hours. Rent must be paid the day before its due. We will charge a fee if rent is late.
14. What is the process of charging rent to my debit or credit card?
Smart Move has to have written authorization to charge your card whether it be your first week/month with us or a rent renewal. Any verbal communication will be followed up with an email from us confirming that you have given us the authorization to charge your card ending in XXXX in the amount of $X. If we don't hear back from you, we take this as confirmation that we can proceed with the charge. Once your card has been charged, if you would like, we can email you a receipt. The alternative is to come by our office so we can physically swipe your card.
15. Where is the office located and what are the office hours
Office address is 412 SE 23rd Street Fort Lauderdale FL, 33316
Office hours M-F 8:30am- 5:30pm
16. Where do I send my mail/packages?
All mail/packages should be sent to the office. Please be sure to include your name, C/O Smart Move and send it to 412 SE 23rd Street, Fort Lauderdale FL, 33316
17. Where are the properties located?
Our properties are located in Fort Lauderdale, Florida. We have locations close to SE 17th Street, Las Olas, The Maritime Schools and Marinas.

18. How do I reserve/confirm my booking and is it guaranteed?
In order to confirm your reservation and guarantee your booking we require either the first week or the first month paid in advance. Payment = confirmation.
19. Can Smart Move Crew Accommodations assist me in finding a job?
Our main focus are the accommodations we offer our tenants. However, we do get Captains and Chief Stews who come into the office asking us for recommendations. It's a great idea to leave us a copy of your resume, but we strongly feel that in general this should be handled through the great crew agencies in the area (also linked on our site).
20. What is the cleaning fee for and is it refundable?
We require a one-time, non-refundable cleaning fee which varies depending on the property size. It does not depend on duration of your stay. This ensures you move in to a spotless property and when you move out you don't need to do any cleaning at all.
21. When do I receive my pre-arrival instructions?
Pre-arrival information is always emailed a day or two prior to your arrival. If you are traveling and won't have access to your emails, please let us know so we can send the information over to you earlier.
22. No Keys? Then how do I get into the property?
No keys = no hassle. We use electronic door codes which are changed after every move-out. In your pre-arrival email the new electronic door code will be listed along with the address and any other important information.
23. Is Wi-Fi free and where do I get the access information?
Wi-Fi is free and the network and password are provided in your pre-arrival email. For your convenience that information is also listed at the property.
24. Do all the properties have laundry facilities?
Absolutely, every property has laundry facilities including an iron and ironing board. Some are coin operated and some are complimentary
25. What time is check-in and check-out?
Check-in is between 4pm-6pm. Check-out is at 11am. We will work with you, if you have certain time requirements/restraints.
26. What if there is an emergency who do I call?
Although our office hours are M-F 8:30am- 5:30pm we are available 24/7. Call the office, 954-525-9559 and press #9. Leave a message and we will return the call within 12-24 hours.
27. Are pets allowed?
We do have Pet Friendly properties that require a non-refundable pet fee.
28. What are the check-out procedures?
Check-out is easy. Let the office know you are leaving, make sure you have all your personal belongings and you are all set. Turn off all the lights and TVs and lock up behind you... easy as that.
29. If there is a maintenance issue, who do I call?
All maintenance requests need to be called in or emailed to the front desk. If we don't know there is an issue, we can't fix it. So please let us know if something needs to be attended to.
30. Do you offer airport pick-up?
No we don't, however we can assist you with company recommendations and suggestions on how to get to us.
31. Paperwork
We are now paperless! We understand how busy you are so to make things easier we have our Guest Registration Form listed on our website. You can fill this form in on your laptop, phone or tablet like or stop by the office and we can help you fill it out online. The Guest Registration Form is needed to book your stay with us. Remember you will need to upload your ID (mandatory) and School Invoice (if applicable).