Thank you for visiting SMART MOVE's website. The terms and conditions that apply to your access to and use of this website (and the information and services available through this website) are set forth below. By using this website, you accept and agree to comply with all of the terms and conditions hereof, which form a legally binding agreement between you and Smart Move (the "Terms and Conditions of Use Agreement").
- Guest acknowledges that there is a minimum 7-night stay charge, which is non-refundable.
- Refunds are processed on credit cards or debit cards only. No refunds via cash or checks
- Full payment for your stay is due before checking-in to any of our properties. We cannot hold a reservation without full payment.
- Refund Policy: In the event of a cancellation or early departure on a one (1) month booking, we will charge you the higher weekly rate for at least the first three (3) weeks of your month and refund the balance.
- If Guest(s) decide/request to move to another property, and Smart Move has made every attempt and exhausted all avenues to satisfy the complaint/dissatisfaction, then Guest(s) will automatically be charged a cleaning fee to move to the new property.
- Smart Move has to have written authorization to charge your card whether it be your first week/month with us or a rent renewal. Any verbal communication will be followed up with an email from us confirming that you have given us the authorization to charge your card ending in XXXX in the amount of $X.
- If Guest does not return the deadbolt key to the lock box, the Guest is liable and will be automatically charged for the replacement of the deadbolt lock in the amount of $165 (parts and labor)
- Crew Houses: Guest(s) will keep crew house clean and tidy, wash dishes otherwise SMART MOVE will stop the weekly cleanings of each crew house and charge each guest an additional $40 cleaning fee. Once clean and tidy SMART MOVE will go back to weekly cleanings. It is Guest(s) responsibility to ensure all personal items are kept on one side of the room. Items left on the other side of the room will be donated to charity.
- All rents are automatically forfeited when evicted from our properties due to drugs, illegal behavior, and/or severe intoxication.
- Guest will make sure all door and windows are closed while the A/C is running. If SMART MOVE finds the windows open and the A/C on, SMART MOVE will charge your card $40.
- Noise Ordinance: Any sound shall not be plainly audible for a period of one (1) minute or longer at a distance of twenty-five (25) feet or more when measured from the source property line between the hours of 10:00pm and 7:00am daily and at a distance of fifty (50) feet or more when measured from the source property line between the hours of 7:00am and 10:00pm daily.
- Please be advised, that whoever, without being authorized, licensed, or invited willfully enters or remains in any structure or conveyance of a property, or having been authorized, licensed or invited, is warned by the Owner/Ownerâ€™s Representative or Lessee to depart the property and refuses to do so, commits the offense of trespass in a structure or conveyance.
- Guest will not give the front door or any other code out to anyone as it is a security breach.
- Guest will take care of all trash and recycling on the days listed in the framed Information Sign at the front entrance of the property
- Guest understands that there will be no moving of furniture or beds without prior written approval from SMART MOVE.
- It is the Guest(s) responsibility to contact the office regarding extension of their stay. We reserve the right to move the Guest(s) to another property if we deem necessary.
- Guest acknowledges that Smart Move USA, Inc is a transient occupancy establishment and our facilities are not for permanent residence. Any arrangements between management and guests contrary to the above statement will be in writing, signed by all parties involved.
- SMOKING IS PROHIBITED INDOORS AT ALL TIMES In the event that Guest has allowed smoking in the property during his/her stay, we reserves the right to charge a minimum amount of $500.00 to the Guest for additional cleaning / decontamination of the property, the costs of which will be charged to the Guest's damage deposit, or if no deposit collected, to tenant's credit card on file.
- Bicycles must remain outdoors.
- Check out time is 11:00am. Please note: informing us after 11:00am of your departure on the same day will result in additional charges. Check in time is after 3:00 pm, allowing us time to clean your unit.
- It is the Guest's responsibility to leave the property in a reasonable and clean condition. Failure to remove excessive garbage can result in additional departure cleaning charges. If excess cleaning/laundry etc. is required after Guest's departure, Smart Move reserves the right to charge the Guest accordingly. The costs of over average usage of electricity and water will be for the Guest's account.
- Please report any repairs or disturbances that may need special attention as well as supplies needed. By requesting maintenance attention, please be aware that the maintenance/cleaning crews may enter the property without the Guest's consent or presence.
- Guest will not tamper with Wi-Fi Router, network, electronics in general to avoid a $150 for tampering.
- Cash, VISA, MasterCard, American Express, and Discover are the preferred method of payment. Processing fee is charged which varies depending on the card processed. We do NOT accept personal checks! Guest with early checkout hereby authorizes Smart Move to charge his/her credit card for any rental payment due.
- We reserve the right to charge $20.00 per day late fee, if after the 2nd day your rent is still outstanding.
- Guest acknowledges that in the event that there is damage, breakage/loss within the property, on Guest's departure - any reasonable costs incurred by Smart Move for remedial work/materials will be charged to the Guest's account. If a damage deposit has been pre-paid by the Guest any such charges will be made against that deposit. If no damage deposit has been pre-paid Smart Move is hereby authorized to make such charges to the Guest's credit card on file. Refund of Damage Deposits can take up to 15 days after departure.
- Guest hereby agrees that any overdue rent or otherwise legitimate charges can be made to credit card on file.
- Guest acknowledges that any refund of prepaid damage deposits will be held as a credit on the Guest's ledger unless other arrangements have been agreed upon with Management.
- Guest/anyone behaving in a disorderly fashion will be reported to the yachting industry and/or legal authorities and legal action may be taken. Smart Move reserves the right to ask you to leave the property without notice, if this behavior is not addressed.
- Smart Move at their discretion reserves the right to refuse services to anyone.
- Non-refundable pet fee of $300 per pet. Animals are not allowed to swim in the pool or Jacuzzi - Please make sure no holes are dug in the gardens and - That all pet waste is picked up immediately.
Smart Move USA Inc. and/or the Property Owners will not be held responsible for lost or stolen property or property located or left on the Premises during my or my guests stay or after my departure.
Smart Move USA Inc. and the Property Owners will make no refunds for acts of nature or God, power outages, failure of utility services (including lack of water) and electrical breakers tripping appliances (including but not limited to inability to use hot tubs or swimming pool). In addition, I understand the Property is not child proof and extreme caution must be used when children are occupying the premises and especially playing outside. Children under the age of 16 must be accompanied by an adult at all times while using the swimming pool or hot tub. I agree to hold harmless and indemnify Smart Move USA Inc. and Property Owners against any and all injuries sustained in the swimming pool or hot tub and on or in the entire premises. Women who are pregnant or think they may be pregnant, children under 12 years of age, or anyone with a known heart condition or any health issue should NOT use a hot tub without their physician's review and consent. I hereby agree to hold SMART MOVE USA INC., its owners, employees and agents (individually and/or collectively as "Smart Move USA Inc.") and the Property Owners, their employees and agents (individually and/or collectively as "Smart Move USA Inc.") harmless and indemnify them against any and all claims, damages, suits, causes or action of damages and costs thereof arising from injury to a person or property or loss of life sustained in or about the short term rental accommodation provided and the grounds thereof (the "Premises") by any person or persons whatsoever.
I agree that Smart Move USA Inc. and the Property Owners shall not be liable for any personal injuries or damage to any goods, wares or property regardless of how such injuries or damages may be caused.